Delivery information for wholesale orders

Shipping & Tracking

All orders are processed and shipped from Portugal. Once an order is complete, it will be analyzed by our sales team and an estimated delivery date will be communicated to the customer.

The deliveries are made by our preferred partners such as DHL Express/Fedex (for European and Worldwide shipments) and CTT for shipments within Portugal and Spain. As soon as the order leaves our warehouse, the customer will receive a shipping confirmation email with the carrier website including the order tracking number to follow the progress of the delivery.

The customer can check the expected delivery date and any updates about the status of the delivery through the tracking number. If the carrier is not able to deliver at the first attempt, the customer will be contacted by the transporter service or our sales team to agree with a new date and time for delivery.

Orders not delivered and not accepted by the customer will return to our warehouse and the customer will be responsible for all transport costs of shipping and return, as well as any custom duties, in case the shipping address is outside the European Union.

What are the shipping costs?

The shipping costs depend on the order quantity and destination country. These costs will be shared with the customer upon order confirmation. 

Custom Duties (Non-European Orders): To facilitate deliveries we ship all orders to countries outside the European Union as DDP (Duty Delivery Paid), and an estimate of custom duty costs will be charged to the customer together with the shipping costs. Atlanta Mocassin has no control over the charges, and can not tell what the cost will exactly be, as customs policies and import duties may vary from country to country.

In case the customer prefers to take care of the shipping process directly, our team should be informed about it.

Please note that customers take full liability for all postal charges, return shipments costs, customs charges and handling fees if they refuse to accept a parcel due to any matter out of Atlanta Mocassin's responsability.

Returns & Cancellations

Returns are only accepted if the order is not in accordance with the requested. The customer has 5 business days after the receipt of the order to confirm that everything was well received. In case there is something wrong with the order, the customer should contact our sales team by phone +351 229039950 (call to the national fixed line) or email sales@atlantamocassin.com.

In case of a return due to a mistake from Atlanta Mocassin, it will only be accepted the entire product line that was shipped wrongly or by mistake. If the line is not complete Atlanta Mocassin reserves the right to not accept the return. 

Cancellations or exchanges to an order are only accepted until 72 hours after the order confirmation was sent, to avoid the production of unnecessary items.