Returns & Refunds
If you want to return one or more items you have 14 days from delivery date. To exercise your right to return an item you should notify us of this intention by phone +351 910 378 952 or email firstname.lastname@example.org.
In order to be eligible for the return, the original packaging must be undamaged and the item(s) must be in new conditions with no signs of use. We do not accept exchanges, only returns.
Return fee is covered by Atlanta Mocassin for countries within the European Union. After notifying us of your intention to return we will send you a waybill that should accompain the order when the carrier picks up or if you leave it in a delivery point.
For all countries outside de European Union the return fee is not covered by Atlanta Mocassin. You must use a transporter of your choice and at your own expense to return the item. In this case we advise to choose a transporter that can provide a parcel tracking number as Atlanta Mocassin holds no responsibility for misdirected return orders. If requested, our Customer team can provide you an waybill to return your order, which will be discounted from the refund amount.
Refunds can take up to 5 working days after reception of the returned goods and are done according to the payment method used during purchase, after verification of the good conditions of the item(s) and packaging.
Shipping costs will not be refunded as well as, in the case of Non-European orders, customs charges, return shipment costs and handling fees. Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.