As most of our moccasins are carefully handmade by order, specially for each customer, these orders are normally produced and shipped from Portugal within a maximum of 10 business days after the payment is received.

Delivery & Returns


The deliveries are made by our preferred partners such as DHL Express (for European and Worldwide shipments) and BATCH - CTT for shipments within Portugal and Spain. As soon as your order leaves our warehouse, you will receive a shipping confirmation email with the carrier website including the order tracking number to follow the progress of your delivery.


Portugal and Spain [except Islands] - 0€-5€

Portuguese Islands [Madeira & Azores] - 6€-15€

European Union - 15€

United Kingdom - 29€

United States - 29€

Rest of the World - 49€ for all countries not mentioned above.


If the delivery country is outside the European Union, customs duties may be required and should be paid by the customer upon delivery. Atlanta Mocassin has no control over the charges, and can not tell what the cost will be, as customs policies and import duties may vary from country to country.

Please note that customers take full liability for all postal charges, return shipments costs, customs charges and handling fees even if they refuse to accept a parcel due to import duties or taxes.


If you want to return one or more items you have 14 days from delivery date. For an easy return please enter here and follow the instructions. If you have any question please contact us by phone +351 229039950 (call to the national fixed line) or email

In order to be eligible for the return, the original packaging must be undamaged and the item(s) must be in new conditions with no signs of use, as well as any promotional products offered. If this conditions are not met the return might not be accepted or extra charges might be charged to compensate the damages. We do not accept exchanges, only returns. After the time period of 14 days after delivery, the goods won't be accepted or refunded.

Refunds can take up to 5 working days after reception of the returned goods and are done according to the payment method used during purchase after verifying the good conditions of the item(s) and packaging.

Shipping costs are not refundable. In the case of Non-European orders, customs charges, return shipment costs and handling fees are responsability of the customer.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from. Also, Atlanta Mocassin holds no responsibility for misdirected return orders that are not sent with return labels provided by us where we can't directly contact the transport service and track the return.


Portugal and Spain [except Islands] - free

Portuguese Islands [Madeira & Azores] - free

European Union - free

United Kingdom - 29€

United States - 29€

Rest of the World - 49€ for all countries not mentioned above.


In periods of a high volume of sales, production might take a few days longer.

If orders are cancelled after more than 24h of placing the order, when items are already in production and before being shipped, 20% of the order value might be kept to compensate for the item that we'll keep in stock.

Orders not delivered/not accepted by the customer will return to our warehouse and the customer will be responsible for all transport costs of shipping and return, as well as any custom duties.

Please note that shipping and return costs can be updated at anytime without previous notice.